Training and Implementation Support Specialist
IDEXX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 per year
About the role
- Design, develop, and deliver learning solutions that support both new hires and existing team members.
- Conduct training needs assessments against current and future trainings to deliver optimal results.
- Identify, design and develop curriculums and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives.
- Conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats.
- Evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants.
- Track and analyze success of programs using methods identified in measurement plan.
- Recommend and implement creative solutions.
- Conduct training cost assessments as needed.
- Develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.
- Support quality management system/program and other compliance requirements.
- Lead, coach, motivate, develop and/or directly manage others.
- Travel ~25% required to attend summits and other onsite training events.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience required.
- Veterinary experience required; practice management experience is a plus.
- ezyVet experience required; experience or knowledge of other IDEXX PIMS, software, products, or services is a plus.
- Computer proficiency required, including advanced skills in Microsoft Teams, Word, and PowerPoint.
- Knowledge of eLearning authoring tools (e.g., Articulate, Camtasia, Captivate) and LMS/LCMS technologies.
- Knowledge of adult learning theory and instructional best practices.
- Strong communication and collaboration skills, with the ability to work effectively with customers, peers, and leadership.
- Ability to plan, prioritize, and make sound decisions in a dynamic environment.
- Comfort and proficiency with technology, including computers, tablets, and smartphones.
Benefits
- Health / Dental / Vision Benefits
- Opportunity for annual cash bonus
- Day-One 5% matching 401k
- On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
curriculum developmenttraining needs assessmentadult learning theorytechnical trainingproduct trainingsoft skills trainingprogram evaluationtraining cost assessmentmeasurement plan analysiscompliance requirements
Soft Skills
communication skillscollaboration skillsleadershipcoachingmotivationdecision makingplanningprioritization
Certifications
Bachelor's degree