Customer Support Consultant, Bilingual – French, English
IDEXX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
About the role
- Act as the liaison between customers and the IDEXX laboratories
- Answer customer questions and quickly and effectively resolve issues
- Provide and clarify lab test results
- Coordinate follow-up tests on samples
- Help coordinate the pickup and delivery of samples
Requirements
- Fluent in both French and English
- Proven track record of providing extraordinary customer service
- Experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
- Strong computer and technical skills
- Ability to learn quickly and apply skills and abilities to a variety of customer interactions
- Associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
- Ability to be on the phone for 8 hours a day in a quiet workspace or office
- High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained
Benefits
- Health / Dental / Vision Benefits
- Eligible for annual bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical skillslaboratory testingsample coordinationproblem resolutionbilingual communicationcomputer-related disciplinescientific disciplineBiologyChemistry
Soft Skills
interpersonal skillsquick learningadaptabilitycommunication skillsissue resolutioncustomer interactionorganizational skillsattention to detailteam collaborationtime management