Customer Support Consultant, Bilingual
IDEXX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
About the role
- Act as the liaison between customers and the IDEXX laboratories
- Answer customer questions and resolve issues quickly
- Provide and clarify lab test results
- Coordinate follow-up tests on samples
- Help coordinate the pickup and delivery of samples
Requirements
- Fluent in both French and English
- Strong computer and technical skills
- Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
- Proven track record of providing extraordinary customer service
- Associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
- Ability to multitask and navigate a fast-paced environment
- Ability to learn quickly and apply skills effectively
- Superb listening and communication (verbal and written) skills
- Strong interpersonal skills to establish rapport quickly
- Ability to be on the phone for 8 hours a day in a quiet workspace or office.
Benefits
- Health / Dental / Vision Benefits
- Eligible for annual bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computer skillstechnical skillslaboratory skillsveterinary practicecustomer service
Soft Skills
communication skillslistening skillsinterpersonal skillsmultitaskingability to learn quickly
Certifications
associate's degreebachelor's degree