Customer Support Consultant, Bilingual
IDEXX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
About the role
- Act as the liaison between customers and the IDEXX laboratories
- Answer customer questions and resolve issues quickly
- Provide and clarify lab test results
- Coordinate follow-up tests on samples
- Help coordinate the pickup and delivery of samples
Requirements
- Fluent in both French and English
- Strong computer and technical skills
- Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
- Proven track record of providing extraordinary customer service
- Associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
- Ability to multitask and navigate a fast-paced environment
- Ability to learn quickly and apply skills effectively
- Superb listening and communication (verbal and written) skills
- Strong interpersonal skills to establish rapport quickly
- Ability to be on the phone for 8 hours a day in a quiet workspace or office.
Benefits
- Health / Dental / Vision Benefits
- Eligible for annual bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
computer skillstechnical skillslaboratory skillsveterinary practicecustomer service
Soft skills
communication skillslistening skillsinterpersonal skillsmultitaskingability to learn quickly
Certifications
associate's degreebachelor's degree