Customer Service Representative – Veterinary Diagnostics

IDEXX

full-time

Posted on: 1/10/2026

Location Type: Remote

Location: Germany

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About the role

Part of your role will be troubleshooting our technical equipment (hematology and biochemistry)
You will support veterinarians with advice and hands-on assistance
You will answer questions about our blood analysis devices
You will assist with operation or resolve technical issues
You will strive to ensure the best possible customer care
Learn to support new and exciting analytical devices
Build long-term relationships with your customers

You are customer-oriented and have experience in customer support
You have a strong service mindset, and your verbal and written communication in German and English are among your strengths
Knowledge of an additional language is an advantage
An affinity for technology and biotech devices
You are calm and creative, combining these qualities with a high degree of accuracy and analytical thinking
You are motivated and enjoy working in a large team; you are not a fan of routine and enjoy being challenged with new tasks
Your approach to thinking and working is characterized by creativity and empathy, and you are very detailed and precise

Benefits

The opportunity to become part of an international, fast-growing company
Independent and responsible work in a future-proof industry
Comprehensive and professional onboarding as well as regular professional exchange within a qualified and committed team
A high degree of innovation and market orientation
A challenging role
Regular, leisure- and family-friendly working hours with a very good work–life balance
Additional days off for social engagement

Tip: use these terms in your resume and cover letter to boost ATS matches.

troubleshootingblood analysis devicestechnical supportanalytical devices

customer-orientedservice mindsetverbal communicationwritten communicationcalmcreativeanalytical thinkingmotivatedteamworkempathy