IDEXX

Veterinary Software Customer Success Manager

IDEXX

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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About the role

  • Develop and maintain strong relationships with assigned ezyVet corporate/key strategic accounts
  • Collaborate with Support teams, Product teams, Sales teams and where applicable wider IDEXX teams
  • Proactively engage with customers to identify opportunities and solve issues
  • Overseeing the successful handover of new customer sites to BAU process
  • Develop and execute tailored customer success plans
  • Collaborate with internal customer support teams to ensure prompt handling of customer issues
  • Conduct regular business reviews with customers to review performance metrics

Requirements

  • 2+ years experience in ezyVet software
  • Strong knowledge and understanding of customer needs
  • Solid analytical skills
  • Excellent verbal and written communication skills
  • Proven ability to drive customer adoption, satisfaction, and workflow optimisation
Benefits
  • Competitive compensation
  • Incentives
  • Benefits
  • Positive and respectful work culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ezyVet softwareanalytical skillscustomer success plansperformance metrics
Soft skills
relationship managementcollaborationcustomer engagementproblem-solvingcommunication skillscustomer adoptioncustomer satisfactionworkflow optimisation