Technical Support Representative

IDEXX

full-time

Posted on: 1/7/2026

Location Type: Remote

Location: Australia

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About the role

Provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
Troubleshoot hardware/software issues, calibration, and performance concerns.
Respond to customer queries with clarity and empathy.
Collaborate with internal teams to deliver timely solutions.
Participate in a rotating roster, including occasional Saturdays and after-hours support.

Background in technical support, biomedical equipment, or diagnostic instrumentation.
Strong troubleshooting skills.
Ability to learn and explain technical concepts clearly.
Excellent problem-solving and prioritisation skills.
Customer-focused mindset with great communication skills.
Familiarity with veterinary or medical equipment is a bonus—but we’ll train you!

Benefits

Comprehensive training and ongoing development in diagnostic technology.
Impact: Help veterinarian professional deliver better care through cutting-edge diagnostics.
Supportive and collaborative environment with a team of over 10,000.
True flexibility with on-site or hybrid working arrangements.
Bring your pet to work days!
Competitive annual bonus scheme and compensation review.
Reward and Recognition Program.
Enhanced bereavement leave for family and pets!
Free wellness programs like fitness platforms and Reimbursements, Mental Wellness and Healthy Weight Programs– ability to earn points and prizes.
Discounts on Pet Products and $500 per year towards diagnostic testing for your pets.
Tenure recognition including days off and bonus payments for reaching key milestones.
Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually.

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supporttroubleshootingcalibrationdiagnostic instrumentationbiomedical equipment

communicationproblem-solvingprioritisationcustomer-focusedempathy