Senior Dynamics 365 CE Functional Consultant
IDEX Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Northbrook • Illinois • United States
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Salary
💰 $112,700 - $169,100 per year
Job Level
About the role
- Support the continued rollout, stabilization, and optimization of our enterprise CRM platform across multiple business units
- Lead requirements discovery workshops with business stakeholders to gather, analyze, and document
- Translate business needs into fit-for-purpose Dynamics 365 CE configurations
- Configure and optimize: Entities, forms, views, dashboards
- Collaborate closely with developers, architects, and testers throughout SIT, UAT, and release validation
- Serve as a functional SME for Dynamics 365 Customer Service and Omnichannel
Requirements
- Bachelor’s degree in Business Administration, Information Systems, or related field
- 6+ years of hands-on experience as a Dynamics 365 CE Functional Consultant
- Strong functional experience with: Dynamics 365 Customer Service, Omnichannel for Customer Service, Dynamics 365 Sales (Lead and Opportunity Management)
- Solid understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Proven ability to elicit requirements, perform fit/gap analysis, and produce high-quality functional documentation
- Experience working in Agile/Scrum or Hybrid delivery models
Benefits
- Health benefits
- 401(k) retirement savings program with company match
- PTO
- Performance based bonus plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Dynamics 365 CEDynamics 365 Customer ServiceOmnichannel for Customer ServiceDynamics 365 SalesMicrosoft Power PlatformPower AppsPower AutomatePower BIrequirements gatheringfit/gap analysis
Soft Skills
collaborationcommunicationleadershipanalytical skillsdocumentation skillsstakeholder engagementproblem-solvingorganizational skillsadaptabilityteamwork