Provide technical assistance and information to customers
Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person
Process RMA’s and warranty/non-warranty orders
Manage Tech Support cases in CRM
Work closely with engineering and manufacturing teams
Support product management function and collaborate with Service and Quality Assurance departments

Requirements

Associates Degree or Military experience with MOS and Avionics or Electronics desirable
Experience in the Fire Suppression Industry desired
Experience with electrical control systems
Experience with PLC, Multi plex systems, industrial control systems preferred
Experience with heavy duty mobile equipment
Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire
Knowledge of ERP and CRM systems
Proficient in Microsoft Office Suite

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electrical control systemsPLCmulti plex systemsindustrial control systemsheavy duty mobile equipment

Soft Skills

technical assistancetroubleshootingcollaboration

Certifications

Associates DegreeMilitary experience with MOS