Customer Success Consultant, Scale
Outreach
Customer Success Associate
Identiq
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Play an essential role in supporting the success and satisfaction of K-12 customers.
- Assist the Customer Success Management team in helping districts maximize the value of SaaS products and services.
- Collaborate closely with CSMs, Implementation, and Product teams to gain hands-on experience in onboarding, adoption, reporting, and engagement activities.
- Develop foundational skills in customer communication, data fluency, and product knowledge.
- Deliver measurable outcomes and outstanding customer experiences.
Requirements
- Bachelor’s degree in Education, Business, or related field (or equivalent experience).
- 0–2 years of experience in customer success, customer support, education technology, or SaaS preferred.
- Strong communication, presentation, and interpersonal skills.
- Proficiency in Google Workspace, Zoom, and experience in CRM tools (Salesforce, Gainsight and Incident IQ a plus but not required)
- Analytical mindset with ability to interpret data, identify trends, present insights.
- Organized and detail-oriented with excellent time management skills.
- Passion for education, technology, and improving outcomes for schools and students.
- Exceptional time management, calendar management, and organizational skills
- Strong technical aptitude with the ability to independently troubleshoot, experiment, and continuously build product expertise across complex/evolving systems
Benefits
- medical
- dental
- vision
- life insurance
- 401k match
- paid-time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successcustomer supporteducation technologySaaSdata fluencyanalytical mindsettroubleshootingproduct expertise
Soft skills
communication skillspresentation skillsinterpersonal skillsorganizational skillstime management skillsdetail-orientedpassion for educationcustomer experience