Outreach

Customer Success Consultant, Scale

Outreach

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • 🇺🇸 United States

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Salary

💰 $60,000 - $98,000 per year

Job Level

JuniorMid-Level

About the role

  • Partner with CAEs to mitigate risk of customer churn or contraction
  • Partner with Technical Support when necessary to ensure customer questions and needs are met
  • Promote and drive customers to self-service options
  • Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform.
  • Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy
  • Proactively monitor customer health to identify customers who may be at risk for churn or contraction
  • Perform other duties as assigned

Requirements

  • 2+ years of professional experience in a customer-facing role, preferably within a B2B environment
  • 2+ years of experience in a customer success role
  • Previous experience working in a SaaS environment, preferred
  • Previous experience in a sales development role, preferred
  • Demonstrated knowledge and understanding of customer health, value, and retention metrics
  • Strong problem-solving skills
  • Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
  • Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person
  • Strong expectation management skills
  • Bachelor’s degree in a related field, or the equivalent in work experience
Benefits
  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Snacks and beverages in the Office, along with fun events to celebrate
  • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successcustomer health metricsretention metricsSaaSsales development
Soft skills
problem-solvingeffective communicationpresentation skillsexpectation management