IDEMIA

Security Engineer

• Handling daily remote security service operations
• Monitoring and maintaining operations of the security systems
• Responding to events and following standard operating procedures to resolve issues
• Providing timely updates to stakeholders and upholding confidentiality of information
• Maintaining high levels of professional conduct and exercising initiative to improve service

Security Operator

Support Engineer

• Support L3 teams for complex troubleshooting related to critical incidents or crises
• Analyze, Troubleshoot, solve self-assigned tickets escalated by Support L2 teams as defects for IDEMIA Products or Projects
• System ramp up support on customer site
• When on-site upgrade, perform activities of integration, deployment and customer on-site post-support
• Test and integrate software releases/patches
• Performs system integration and validation test including load, performance, high availability, accuracy and security tests
• Investigates issues by analyzing logs during tests execution, reports incidents through configuration management tool and monitors them until closure
• Produces documents that will allow proper installation, testing, operations and administration
• Prepares and provides training for customer, support & maintenance teams
• Supports the Service Delivery team on specific technical requests on integration activities, including implementation duration and timeframe

Senior Software Support Engineer

Salesforce Consultant

• Manage the solution's evolution and liaise with business and technical teams
• Involved in the scoping and requirements gathering phases
• Develop technological solutions
• Responsible for technical specifications, solution design, and Salesforce configuration
• Support deployment, application upgrades
• Lead the management process for users
• Interact with various stakeholders
• Proactively contribute ideas for project success
• Responsible for the order-taking solution on Salesforce

Security Operator

Senior Software Support Engineer

Senior Salesforce Consultant