IDEMIA

Technical Support Engineer, L1

IDEMIA

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Tech Stack

AzureCloudLinuxMySQLSQLUnix

About the role

  • Monitor IDEMIA services and applications to spot issues early.
  • Provide fast, first-line support to customers while meeting strict SLA's.
  • Troubleshoot and resolve technical problems related to IDEMIA applications.
  • Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered.
  • Work independently to diagnose problems while following IDEMIA support standards.
  • Build trust with customers by offering clear, reliable technical assistance.
  • Collaborate with support teams and suppliers to ensure high service performance.
  • Track second-level support actions to ensure they meet quality and schedule expectations.
  • Contribute to documentation, training and knowledge-base updates.
  • Ensure quick operational recovery during failures using standard ad-hoc solutions.
  • Share knowledge with your team to help improve overall service quality.

Requirements

  • Basic experience with batch scripting and working in Unix/Linux (Ubuntu) and Windows environments.
  • Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries.
  • Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures).
  • Basic knowledge of computer networking.
  • General understanding of cloud computing, especially Microsoft Azure.
  • Advanced English communication skills.
Benefits
  • Work with a diverse international team in a fast-paced, innovative environment.
  • Opportunities to learn cutting-edge technologies and grow your career.
  • Be part of a company that makes a real impact in secure identity solutions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
batch scriptingUnixLinuxWindowsMySQLSQL ServerSQL queriesmonitoring toolscomputer networkingMicrosoft Azure
Soft Skills
customer supportproblem-solvingindependencetrust-buildingcollaborationdocumentationtrainingknowledge sharingservice quality improvementcommunication