IDEMIA

Service Delivery Manager

IDEMIA

full-time

Posted on:

Location Type: Office

Location: France

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Maintenance and operational conditions of public security systems
  • Overseeing evolutive maintenance according to customer needs
  • Managing maintenance budgets
  • Ensuring customer satisfaction with associated KPIs
  • Coaching and tutoring less experienced SDMs

Requirements

  • Expertise in maintenance strategies for complex technical solutions
  • Budget management and KPI monitoring
  • Team management and field work
  • ITIL process knowledge/certification
  • Crisis management skills
Benefits
  • Opportunities for professional development
  • Work in an international context with diverse projects
  • Short missions in France and abroad
  • Extension of international network
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
maintenance strategiesbudget managementKPI monitoringtechnical solutions
Soft Skills
team managementcoachingtutoringcustomer satisfactioncrisis management
Certifications
ITIL