Customer Operations Specialist
IDEMIA
full-time
Posted on:
Location Type: Office
Location: Washington • France
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About the role
- Act as the primary liaison between the CRE and the Service Center to ensure timely and accurate execution of customer requests.
- Manage inventory transactions, including creating new card and paper items in the system.
- Track and monitor daily, weekly, and monthly SLAs for service center tasks.
- Support date change management and facilitate manual overrides (CAMs) to address urgent customer requests.
- Generate and send manual BAU reports to clients (non-Compass reports).
- Validate and ensure test Work Orders (WOs) have been executed correctly before implementation.
Requirements
- Graduate or equivalent academic experience.
- Strong knowledge of service center operations and customer request handling.
- Experience in inventory management, production coordination, and SLA monitoring.
- Ability to communicate effectively with internal teams and customers to drive request implementation.
- Strong problem-solving skills and attention to detail in handling customer-driven changes.
- Ability to manage multiple tasks and prioritize customer-impacting requests.
- Experience on JIRA, Salesforce D365 or similar tools.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
inventory managementservice center operationsSLA monitoringproduction coordinationcustomer request handlingproblem-solvingattention to detail
Soft Skills
effective communicationtask managementprioritization
Certifications
graduate degree