Customer Service
IDEMIA
full-time
Posted on:
Location Type: Office
Location: France
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About the role
- Execute customer contracts and maximize customer satisfaction
- Manage sales order processes, including inquiries and complaints
- Support compliance and service delivery requirements
- Gather and troubleshoot information, make recommendations
- Prepare and present customer reports
Requirements
- General knowledge of the organization, products and services
- Customer service skills
- Ability to assess needs and promote alternative products, services and solutions
- Leadership, coaching and mentoring
- Experience with managing customer accounts
- Proficient in using internal tools and systems
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer service skillsleadershipcoachingmentoringability to assess needstroubleshootingrecommendations