Director, Solution Architecture
RBC
CloudJavaJavaScriptLinuxMacOSNeo4jPython
Integration Engineer
IDEMIA
full-time
Posted on:
Location Type: Office
Location: 🇦🇪 United Arab Emirates
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Linux
About the role
- Assist the Regional Sales Director during customer meetings to promote IDEMIA’s products and solutions.
- Answer technical questions and highlight IDEMIA’s key differentiators
- Participate in product and solution demonstrations to showcase how they meet customer requirements
- Provide technical support on IDEMIA biometric devices to partners and system integrators throughout all stages of the proof of concept (POC)
- Fully understand the requirements of the POC
- Support the setup of IDEMIA products and solutions before the POC begins
- Act as the main technical point of contact during the POC
- Attend regular meetings with system integrators to monitor POC progress
- Assist the Sales Director in defining the most suitable product fit and solution architecture for key customer projects
- Collaborate with partners, system integrators, and customers to fully understand their requirements
- Present proposed solutions and respond to technical questions from partners, SIs, and customers
- Act as the technical Voice of the Customer to convey product and solution evolution needs to Product Management
- Develop awareness of competitor products and market positioning; provide feedback to Product Management on necessary product evolutions
- Work closely with the Client Integration & Support Manager EMEA and the Regional Sales Director to ensure resolution of technical issues affecting customer operations
- Provide weekly and monthly activity reports to the Client Integration & Support Manager EMEA
Requirements
- 2 to 5 years of relevant experience in a technical role with strong customer interaction
- Master’s degree in IT or Electronics Engineering preferred, or equivalent professional experience
- Experience with Physical & Logical Access Solutions is a plus
- Familiarity with Linux operating systems is an advantage
- Good command of English, both written and spoken
- Strong problem-solving abilities and effective communication of technical issues and solutions
- Proactive in identifying and anticipating client needs, with ability to recommend appropriate implementations
- Able to work effectively under pressure
- Strong verbal and written communication skills, including in-person and remote presentations, and active listening
- Proven ability to collaborate with business partners to resolve issues efficiently
- Self-motivated, autonomous, and results-driven
- Excellent organizational and time management skills, with strong attention to detail
- Capable of managing and balancing conflicting priorities
- Skilled at building trust-based relationships across all organizational levels
- Team-oriented and able to collaborate with peers, sales teams, and field technicians
- Proficient in Microsoft Word, Excel, and PowerPoint
- Willing and available to travel as needed
- Able to deliver accurate and timely reports
Benefits
- Growth opportunities
- Empowerment in a global environment
- Contribution to a safer world
- Collaboration with an international community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportbiometric devicesproof of concept (POC)solution architecturePhysical & Logical Access SolutionsLinux operating systemsproblem-solvingtechnical communication
Soft skills
effective communicationproactivetime managementattention to detailcollaborationself-motivatedresults-driventeam-orientedactive listeningtrust-building
Certifications
Master’s degree in ITMaster’s degree in Electronics Engineering
