IdeaScale

Full-stack Engineer

• Ensure a seamless onboarding experience for customers
• Drive rapid adoption and foster long-term customer success
• Guide customers through technical support and relationship management
• Lead the end-to-end implementation process of projects
• Collaborate with customers to understand unique needs and business goals
• Configure and customize the software/platform for optimal performance
• Provide ongoing education and support to maximize platform value
• Build and maintain strong relationships with key customer stakeholders
• Execute strategic account plans in collaboration with teams
• Monitor customer usage and identify opportunities for engagement
• Gather feedback to drive product improvements.

Technical Lead – Government