Technical Lead – Government
IdeaScale
full-time
Posted on:
Location Type: Hybrid
Location: Washington D.C. • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 per year
Job Level
Senior
About the role
- Ensure a seamless onboarding experience for customers
- Drive rapid adoption and foster long-term customer success
- Guide customers through technical support and relationship management
- Lead the end-to-end implementation process of projects
- Collaborate with customers to understand unique needs and business goals
- Configure and customize the software/platform for optimal performance
- Provide ongoing education and support to maximize platform value
- Build and maintain strong relationships with key customer stakeholders
- Execute strategic account plans in collaboration with teams
- Monitor customer usage and identify opportunities for engagement
- Gather feedback to drive product improvements.
Requirements
- U.S. citizenship required due to government contract
- Federal, State, Local Government contracting experience
- Project management experience within software companies
- Experience with the Department of War, USCG, NIH or FDA is a plus
- Expected to maintain flexible 4 hours overlap with US East Coast (EST) and 2 hours with CET
- English proficiency is required
- Written and verbal fluency
- Proven implementation/technical training and customer success management experience
- Strong project management skills
- Strong Artificial Intelligence application proficiency
- Reliable internet connection for periodic video conferences
- Experience with HubSpot customer success platforms
- Understanding of SaaS business models
- Ability to create simple training documents and videos using Zoom and Scribe.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementimplementationtechnical trainingcustomer success managementArtificial IntelligenceSaaS business modelstraining document creationvideo creation
Soft skills
relationship managementcustomer engagementcollaborationcommunicationfeedback gathering