iDeals

Customer Success Associate

iDeals

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Research and study new clients to identify their expected value from the product
  • Conduct kick-off (onboarding) training for new clients
  • Engage with clients through their product journey and ensure an appropriate experience to increase adoption and retention
  • Renew and client subscriptions based on their current needs
  • Support clients through email when they have a question or a concern
  • Conduct exit interviews with churned clients
  • Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
  • Perform regular check-ins to probe the client for additional needs and assist with possible issues
  • Drive the referral program by securing satisfied client reviews and testimonials
  • Establish and nurture strong client relationships to enhance loyalty
  • Participate in project activities to improve the Customer Success Process or introduce new customer success initiatives

Requirements

  • Fluency in English (C1)
  • At least 1 year of work experience in account management, customer success, or client-facing roles
  • Customer-driven personality with strong empathy and emotional intelligence
  • Excellent communication, relationship-building, and presentation skills with the ability to adapt communication style to diverse clients and needs
  • Analytical skills with attention to detail to solve challenges effectively
  • Enthusiasm for working in a multicultural environment with a commitment to professional development
  • Proactive attitude and strong work ethic, with a readiness to take on additional tasks as needed
  • Nice to have
  • SaaS Industry experience
Benefits
  • Remote-first flexibility to shape your ideal workday
  • Home workplace budget
  • Co-working expense coverage
  • Individual IT budget for extra equipment
  • Top-tier tech and AI-powered tools
  • Access to Ideals Academy with numerous courses
  • Investment in external L&D activities
  • Guidance in Personal Development Plan creation
  • Professional literature and subscriptions coverage
  • Support of your passion as a speaker or writer
  • Internal talent mobility opportunities
  • Tailored Wellness Package for your physical and mental health
  • Funding for sports competitions
  • Paid health-related time-off
  • Team-building offline and online events
  • Budget for local gatherings in global locations
  • Generous internal referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer-driven personalityempathyemotional intelligencecommunication skillsrelationship-building skillspresentation skillsanalytical skillsattention to detailproactive attitudestrong work ethic