Ideals

Human Resources

• Build, maintain, and continuously improve global HR compliance frameworks across multiple jurisdictions
• Translate employment laws and regulations into clear, practical policies and processes
• Lead internal audits and risk assessments; proactively resolve gaps with pragmatic solutions
• Collaborate with internal legal teams and regional experts on employment matters, terminations, and sensitive employee issues
• Own data privacy compliance (e.g., GDPR) across all HR systems and employee workflows.
• Monitor compliance using HRIS platforms (e.g., BambooHR, HiBob) and other tools; report on trends and risks
• Partner cross-functionally with People Ops, Legal, Finance, InfoSec, and IT to align HR compliance with business priorities

HR Compliance Lead

Recruitment

• Plan, organize, and lead the process of closing the vacancy as a project manager
• Organize and moderate high-quality and prompt communication within the hiring project team
• Facilitate the design of the assessment process and tools, when necessary
• Assess competencies & values fit of candidates with relevant assessment methods (screening calls, CBI, organizing tests, and conducting role-plays)
• Meet SLAs, deadlines, and recruitment process stages
• Maintain project documentation and analytics
• Partner with the sourcing team to fill the funnel with the top talent
• Engage in recruitment marketing activities and campaigns
• Provide excellent candidate experience
• Set up partnerships with business domains, engaging with talent communities
• Manage projects across EMEA, the USA, LATAM

Talent Acquisition Specialist

Accountant

• Full-cycle management of Ukrainian PE: assisting in the opening and closing of PEs, preparing and submitting PE reports, and calculating taxes
• Collecting, verifying, and entering HR and payroll data into payroll software
• Ensuring compliance with the established calculation methodology and procedures
• Preparing bank files and payment orders for salaries, related taxes, and social contributions
• Controlling the maintenance of the internal document storage system
• Providing payroll consultations to employees on payroll-related issues

PE Accountant

Sales Development Rep

• Conduct outbound prospecting via outreach and cold calls to accounts across EMEA
• Research target personas to deliver an impactful initial contact
• Book qualified product demos for our Account Executives
• Engage prospects consistently through CRM, building long-term rapport
• Contribute insights that shape our sales and marketing strategies
• Maintain accurate activity logs and prospect data in HubSpot

Sales Development Representative

Customer Success Manager

• Research and study new clients to identify their expected value from the product and future potential growth opportunities
• Conduct kick-off (onboarding) trainings for new clients
• Manage a portfolio of roughly 200 accounts – including 30% high-touch – with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey
• Execute renewals and expansions proactively, based on account usage, growth potential, and business insights
• Conduct exit interviews with churned clients
• Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies
• Participate in special projects to improve the customer success playbooks or introduce new customer success activities

• Perform B2B mapping, cold calling, and outreach on named accounts in the US tracking personal sales activities in CRM
• Conduct detailed customer persona research before the initial contact
• Organize product demos for Field Sales with qualified prospects
• Proactively initiate communication, build rapport and maintain active engagement with prospects
• Collect information and feedback on prospects, guiding them through the qualification process
• Help coordinate offline and online events, distributing content from the M&A Community

• 开展行业深度mapping，挖掘精准潜在客户
• 通过各种方式（电话、邮件、信息、会议、活动等）触达潜在客户，介绍我们的产品
• 策划个性化接触策略，并为我们的销售经理邀约产品演示会议（demo meeting）
• 构建客户情报数据库，记录销售活动并录入HubSpot
• 支持中国市场品牌活动，提升我们在各个客群领域的品牌影响力

销售代表 – Sales Development Representative

• Build, manage and scale a brand new SDR team in Bogotá
• Drive scalable growth by accelerating ramp times, hiring velocity and productivity
• Champion professional development through coaching, goal setting and recognition
• Create, set and manage team and individual KPIs
• Optimize strategies, workflows, and messaging to align with company goals
• Collaborate internally to align ICP, optimize lead quality and territory design
• Drive variety and engagement in prospect-facing content in partnership with Marketing
• Evaluate and recommend tech solutions that support SDR execution
• Lead by example to promote an open, inclusive, and values-driven team environment

Team Manager, Sales Development

• Perform B2B mapping, cold calling, and outreach on named accounts in the US tracking personal sales activities in CRM
• Conduct detailed customer persona research before the initial contact
• Organize product demos for Field Sales with qualified prospects
• Proactively initiate communication, build rapport and maintain active engagement with prospects
• Collect information and feedback on prospects guiding them through the qualification process
• Help coordinate offline and online events, distributing content from the M&A Community

Account Executive

• Build relationships with key stakeholders and industry influencers throughout the Washington D.C. region
• Deliver sales targets by focusing on new customer acquisition
• Proactively build and manage a pipeline, working with strategic US accounts and constantly developing new opportunities
• Actively contribute to the execution of the sales and marketing strategy for the US region
• Take part in arranging M&A Community events, enhancing Ideals visibility
• Deliver compelling product presentations to clients
• Structure, negotiate, and close deals
• Consistently share insights and provide updates to customers
• Provide relevant customer feedback to the product development and management teams
• Collaborate with Customer Success and Inside Sales to grow customer satisfaction and the company's revenue

• Plan, organize, and lead the process of closing the vacancy as a project manager
• Organize and moderate high-quality and prompt communication within the hiring project team
• Facilitate the design of the assessment process and tools, when necessary
• Assess competencies & values fit of candidates with relevant assessment methods (screening calls, CBI, organizing tests, and conducting role-plays)
• Meet SLAs, deadlines, and recruitment process stages
• Maintain project documentation and analytics
• Partner with the sourcing team to fill the funnel with the top talent
• Engage in recruitment marketing activities and campaigns
• Provide excellent candidate experience
• Set up partnerships with business domains, engaging with talent communities
• Manage hiring projects across the USA, LATAM, and EMEA

Talent Acquisition Specialist – GTM

• Perform B2B mapping, cold calling, and outreach on named accounts in Spain, tracking personal sales activities in CRM
• Conduct detailed customer persona research before the initial contact
• Organise product demos for Field Sales with qualified prospects
• Proactively initiate communication, build rapport and maintain active engagement with prospects
• Collect information and feedback on prospects, guiding them through the qualification process
• Help coordinate offline and online events, distributing content from the M&A Community

• Conduct outbound prospecting via outreach and cold calls to accounts across North America
• Research target personas to deliver an impactful initial contact
• Book qualified product demos for our Account Executives
• Engage prospects consistently through CRM, building long-term rapport
• Contribute insights that shape our sales and marketing strategies
• Maintain accurate activity logs and prospect data in HubSpot

Business Development Rep

• Perform B2B mapping, cold calling, and outreach on named accounts in Hong Kong tracking personal sales activities in CRM
• Conduct detailed customer persona research before the initial contact
• Organise product demos for Field Sales with qualified prospects
• Proactively initiate communication, build rapport and maintain active engagement with prospects
• Collect information and feedback on prospects guiding them through the qualification process
• Help coordinate offline and online events, distributing content from the M&A Community

Sales Development / Business Development Representative

Digital Marketing

• Own the global digital growth strategy, spanning performance marketing, experimentation, and analytics
• Lead, coach, and scale a high-performing digital marketing team of ~15 specialists and agency partners
• Drive full-funnel acquisition through paid media, SEO, programmatic, CRO, and integrated campaign delivery
• Oversee multi-million euro budgets with rigorous scenario planning, forecasting, and yield optimisation
• Manage campaign planning and execution end-to-end - from concept and targeting to creative and channel mix
• Build and scale an experimentation roadmap - driving structured testing to accelerate growth and learning
• Use GenAI tools to improve production efficiency, automate workflows, and speed up go-to-market delivery
• Partner with Design, Content, Product Marketing, and Regional Field teams to ensure campaign excellence
• Optimise the marketing tech stack across tagging, attribution, activation, analytics, and CRO tooling
• Work closely with Sales, BI, and RevOps to improve tracking, funnel conversion, and marketing-sourced pipeline
• Monitor competitive activity and market shifts to inform digital strategy and identify new growth levers

Director of Digital Marketing

Program Manager

• Define and evolve the core sales skills framework across teams (e.g., prospecting, discovery, objection handling, negotiation)
• Own the roadmap for onboarding and ongoing skills development, from fundamentals to advanced selling
• Partner with sales leaders to identify performance gaps, learning needs, and growth opportunities
• Design and deliver data-driven enablement programs aligned with business goals
• Lead impactful learning initiatives, including workshops, roleplays, and certifications
• Use insights from calls, analytics, and feedback to identify skill bottlenecks and areas for improvement
• Collaborate with managers to reinforce skills through coaching and regular feedback

Sales Enablement Program Manager

QA Engineer

• Analyze requirements and collaborate with stakeholders to design comprehensive and effective testing, ensuring maximum coverage and proactive risk mitigation through early involvement in the development process
• Lead the development, maintenance, and optimization of robust manual and automated test cases across web, API, and mobile platforms. This includes designing advanced automation frameworks and integrating them into CI/CD pipelines for continuous testing and rapid feedback
• Oversee the entire defect lifecycle, from timely identification and reproduction to efficient resolution, ensuring high-quality product delivery
• Prepare and maintain reliable test environments, data, and pipelines to support scalable and consistent testing efforts
• Champion continuous improvement in QA practices, mentor colleagues, share knowledge, and actively contribute to a culture of quality across the engineering team
• Prioritize and integrate security testing practices and performance testing into the overall QA strategy to ensure robust and efficient applications
• Foster close collaboration with development teams and product managers to align on functionality, identify issues early, and ensure products meet business goals and user expectations

Senior QA Engineer

• Build relationships with key stakeholders and industry influencers
• Deliver sales targets by focusing on new customer acquisition, from prospecting to closing deals (end to end sales)
• Proactively build and manage a pipeline, working with strategic accounts in Hong Kong and constantly developing new opportunities
• Actively contribute to the execution of the sales and marketing strategy
• Take part in arranging M&A Community events, enhancing Ideals visibility
• Deliver compelling product presentations to clients
• Structure, negotiate, and close deals
• Consistently share insights and provide updates to customers
• Provide relevant customer feedback to the product development and management teams
• Collaborate with Customer Success and Inside Sales to grow customer satisfaction and the company's revenue

Business Development Manager – Account Executive

• Build relationships with key stakeholders and industry influencers in the Munich or Frankfurt area
• Deliver sales targets by focusing on new customer acquisition
• Proactively build and manage a pipeline, working with strategic accounts in Germany and constantly developing new opportunities
• Actively contribute to the execution of the sales and marketing strategy
• Take part in arranging M&A community events, enhancing Ideals visibility
• Deliver compelling product presentations to clients
• Structure, negotiate, and close deals
• Consistently share insights and provide updates to customers
• Provide relevant customer feedback to the product development and management teams
• Collaborate with Customer Success and Inside Sales to grow customer satisfaction and the company's revenue

Business Development Account Executive

Customer Support

• Provide non-high-volume but exceptional customer support via chats & emails (90%), and calls (10%) - around 100 requests per month
• Maintain a Customer Satisfaction score of 90%+ by delivering prompt, empathetic, and effective solutions
• Proactively stay informed about product updates and process changes
• Ensure strict confidentiality of client information following the company’s security policy
• Collaborate with Engineering and Product teams to escalate and resolve complex customer issues
• Support internal teams (Accounting, Customer Success, etc.) by completing assigned tasks

Customer Support Representative, English and Spanish

• Build relationships with key stakeholders and industry influencers in the Riyadh area
• Deliver sales targets by focusing on new customer acquisition
• Proactively build and manage a pipeline, working with strategic accounts in Riyadh and constantly developing new opportunities
• Actively contribute to the execution of the sales & marketing strategy for Riyadh region
• Take part in arranging M&A Community events, enhancing Ideals' visibility
• Deliver compelling product presentations to clients
• Structure, negotiate, and close deals
• Consistently share insights and provide updates to customers
• Provide relevant customer feedback to the product development and management teams
• Collaborate with Customer Success and Inside Sales to grow customer satisfaction and the company's revenue