Ideagen

Customer Success Engineer – Tier 1

Ideagen

full-time

Posted on:

Location Type: Hybrid

Location: Clark Freeport Zone • Philippines

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Tech Stack

ITSM

About the role

  • Addressing customer inquiries and issues, providing initial troubleshooting.
  • Logging and tracking customer issues using a ticketing system.
  • Collecting detailed information from customers to accurately understand their problems.
  • Resolving basic technical issues or escalating complex cases to higher-level support.
  • Providing feedback to customers on their queries and ensuring satisfactory resolution.

Requirements

  • 1-2 years of experience in similar positions such as technical support, helpdesk representative, desktop support, IT service management preferred.
  • Proficient in ticketing management tools an advantage.
  • Strong analytical and problem-solving skills.
  • Creative approach to finding solutions.
  • Excellent customer service orientation with empathy and patience.
  • Effective time management and multitasking in a fast-paced environment.
Benefits
  • Benefits at Ideagen

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
analytical skillsproblem-solving skillscustomer service orientationempathypatiencetime managementmultitasking