Cloud Support Engineer
ID-ware
full-time
Posted on:
Location Type: Hybrid
Location: Den Haag • Netherlands
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About the role
- Provide first- and second-line support for cloud platforms, internal systems, and end users
- Investigate, troubleshoot, and resolve incidents across infrastructure, applications, and user environments
- Monitor AWS/Azure environments and respond to alerts, failures, and performance issues
- Manage user accounts, access rights, and permissions
- Perform routine operational tasks such as system checks, patching, and backups
- Support APIs, internal tools, and basic scripting tasks
- Maintain and improve documentation, runbooks, and knowledge base articles
- Escalate complex issues to the Platform Engineering team with clear documentation
- Contribute to improving monitoring, processes, and operational efficiency
Requirements
- Experience in a support, IT operations, or cloud support role
- Strong troubleshooting skills across systems, applications, and cloud environments
- Windows and Linux working knowledge
- Experience with monitoring and ticketing systems
- Basic scripting knowledge (Python, PowerShell, Bash, or Node.js)
- Understanding of identity and access management
- Basic knowledge of AWS and/or Azure is a plus
- Fluent in English (Dutch is a plus).
Benefits
- Being part of a fast-growing, international organization.
- Working in an open, supportive and inclusive environment.
- Opportunity to grow and develop with the company.
- 28 Holiday days.
- Pension from day one.
- Fietsplan: an opportunity to lease a bike through salary conversion.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingscriptingAWSAzureWindowsLinuxidentity and access managementmonitoring systemsticketing systemsPython
Soft Skills
communicationproblem-solvingdocumentationoperational efficiency