ICU Medical

Program Manager, Professional Services – Data Analytics

ICU Medical

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Job Level

SeniorLead

Tech Stack

Tableau

About the role

  • Support curation and delivery of customer data packages
  • Data Analytics Team Support and Automation: ensure analyst team is delivering, adhering to processes and fully utilizing automation tools.
  • Utilize Salesforce CRM to track on time delivery of contracted services and reports overview calls
  • Leverage real time analytics to track customer satisfaction
  • Define requirements and assist in tool development for enhanced analytics
  • Develop and deliver training materials for analytics
  • Educate internal departments on any new or revised service offerings
  • Lead Voice of the Customer activity to understand customer needs
  • Work cross functionally to create optimization and value-add services for current install base
  • Work with contracts and legal department to create and review service contract language.

Requirements

  • Must be at least 18 years of age.
  • Bachelor’s in Nursing, Pharmacy, Clinical Informatics or related field.
  • 7+ years of related experience in clinical, pharmacy or informatics.
  • 2+ years implementing and supporting healthcare medication safety solutions.
  • Prefer knowledge of hospital systems that integrate with ICU Medical products.
  • Experience with Salesforce and Tableau applications.
Benefits
  • This is largely a sedentary role.
  • The job operates in a home environment and routinely uses standard office equipment.
  • Typically requires travel less than 5% of the time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsautomation toolscustomer data packagestool developmenttraining materials developmentservice contract languagehealthcare medication safety solutionshospital systems integration
Soft Skills
cross-functional collaborationcustomer needs understandingprocess adherencecommunication
Certifications
Bachelor’s in NursingBachelor’s in PharmacyBachelor’s in Clinical Informatics