ICS AI Ltd

AI Engineer

• Engage directly with client stakeholders to capture and document business process requirements
• Translate workflows into technical designs, backlog items, and deliverables
• Assess the feasibility and viability of solutions against business needs, budgets, and technical constraints
• Provide technical leadership across programmes and projects, coordinating outputs across delivery teams
• Actively contribute to hands-on software development in .NET, C#, Azure, REACT, and related technologies
• Implement AI features using LLMs, RAG, Agentic AI, and related frameworks
• Mentor and support developers, ensuring coding standards and best practices are applied consistently
• Lead backlog refinement, sprint planning, and technical prioritisation activities
• Oversee code reviews, unit testing, and QA to maintain delivery quality
• Support cloud-first delivery across Azure, Power Platform, and M365

Lead AI Developer

Product Manager

• Lead the Specify process for Core and Internal product builds, producing signed-off Intent Briefs, PRDs and vibe prototypes
• Manage and maintain product backlogs across all Core Product lines (Contact Centre, Staff Copilot, Teaching & Learning, Agentic, Data, Embodied AI) and the Internal Product programme in Azure DevOps
• Groom, prioritise and size backlog items with the Product Manager, keeping the backlog sprint-ready at all times
• Define clear user stories and acceptance criteria that give Build teams everything they need to develop, test and release confidently
• Produce and maintain internal and external product documentation – user guides, release notes, onboarding materials and process documentation
• Coordinate stakeholder feedback from client user groups, AI Champion networks, QBRs and service ticket analysis into structured backlog inputs
• Attend sprint reviews, retrospectives and backlog refinement sessions across product lines
• Support the Product Manager with go-to-market materials, feature descriptions and release communications

Lead AI Developer

Product Owner