ICON plc

HR Advisor

ICON plc

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Tech Stack

ServiceNow

About the role

  • Provide HR Support to a wide variety of ICON’s internal teams.
  • Working to an agreed timeline, you will work to resolve and answer any HR related queries to the team.
  • Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process.
  • Advising employees and managers on all HR issues up to agreed point of escalation to HR Managers
  • Partnering with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate.
  • Educating the ICON community where possible services are provided through a self-service channel.
  • Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvement
  • Assess and allocate variable work that comes into the Service Centre
  • Ensure Individual development and continual service improvement

Requirements

  • A degree in Human Resources;
  • 3-4 years’ experience within a similar role with exposure to HR administration and HR support;
  • Experience with HR digital tools, Workday and preferably ServiceNow;
  • Proficiency in English - verbally and written. Candidates with additional Dutch will get a huge preference;
  • Preference will be given to candidates with additional language skills in German or Spanish;
  • Customer focused with a sense of urgency;
  • Works collaboratively and using your own initiative.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR administrationHR supportemployee life cycleservice improvementproblem resolution
Soft Skills
customer focusedsense of urgencycollaborativeinitiativecommunication
Certifications
degree in Human Resources