ICON plc

HR Advisor, Dutch

ICON plc

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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Tech Stack

ServiceNow

About the role

  • Provide HR Support to a wide variety of ICON’s internal teams.
  • Working to an agreed timeline, you will work to resolve and answer any HR related queries to the team.
  • Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process.
  • Advising employees and managers on all HR issues up to agreed point of escalation to HR Managers
  • Partnering with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate.
  • Educating the ICON community where possible services are provided through a self-service channel.
  • Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvement
  • Assess and allocate variable work that comes into the Service Centre
  • Ensure Individual development and continual service improvement

Requirements

  • A degree in Human Resources;
  • 3-4 years’ experience within a similar role with exposure to HR administration and HR support;
  • Experience with HR digital tools, Workday and preferably ServiceNow;
  • Proficiency in English - verbally and written. Candidates with additional Dutch will get huge preference;
  • Preference will be given to candidates with additional language skills in German or Spanish;
  • Customer focused with a sense of urgency;
  • Works collaboratively and using your own initiative.
Benefits
  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR administrationHR supportemployee life cycleservice improvementproblem resolution
Soft skills
customer focusedsense of urgencycollaborativeinitiativecommunication
Certifications
degree in Human Resources