ICMP

Manager

• Lead the operational management, maintenance and enhancement of the LMS/VLE and associated technologies.
• Manage course set-up and content creation processes, ensuring smooth student transitions onto the LMS and between levels.
• Carry out proportionate quality assurance spot-checks of documentation and learning materials before publication to the LMS, ensuring accuracy, consistency, accessibility and alignment with institutional standards (formal sign-off sits with academic leadership).
• Produce and develop reports and analytics to support learning engagement insights and management information, collaborating on data and reporting improvements.
• Deliver and implement projects, reviews and enhancements aligned to the operational plan.
• Manage lecture capture configuration and operation.
• Line manage, coach and develop the TEL Officer, ensuring effective day-to-day service delivery and continuous improvement.
• Provide support and targeted training to academic teams on effective LMS use, promoting consistent practice and building capability through guidance, resources and sessions.

Technology Enhanced Learning Manager

Consultant

• Design and deliver regular group sessions and workshops aimed at strengthening staff resilience and effective communication with conflict-affected populations and families of the missing.
• Develop and facilitate thematic trainings on topics such as stress management, coping with secondary trauma, maintaining professional boundaries, and supporting others in grief.
• Provide guidance and practical tools to enhance staff capacity for empathetic, clear, and context-sensitive communication with diverse stakeholders, including representatives of national authorities and civil society.
• Collaborate with ICMP management and relevant teams to ensure that wellbeing and resilience activities are aligned with organizational priorities and responsive to staff needs.
• Contribute to the development and implementation of ICMP’s wellbeing strategy and internal support mechanisms, and provide recommendations on integrating wellbeing and resilience principles into staff induction, supervision, and team meetings.
• Prepare brief reports and recommendations summarizing the activities conducted, participant feedback, and suggestions for further wellbeing and resilience initiatives.

Psychological Wellbeing and Resilience Consultant

Financial Planning and Analysis

• Help new students by addressing queries in the finance inbox.
• Active debt chasing and regular reporting to the finance team as discussed with AR manager.
• Proactively address and identify student payment queries in line with ICMP payment policy and T&Cs.
• Regular follow up with students on missed payment plans and collection of such payments onsite, via the telephone and email.
• Changes to SLC portal through change of circumstances and clearing of old queries.
• Resolving or escalating tuition fee related student disputes and shortfalls.
• Work in a flexible manner, undertaking such other duties and tasks as reasonably requested.

Technology Enhanced Learning Manager

Psychological Wellbeing and Resilience Consultant

Campus Finance Support Officer