Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.
Perform functional, regression, integration, and user acceptance testing (UAT) .
Validate ServiceNow workflows, catalog items, forms, notifications, and integrations.
Identify, document, and track defects using defect tracking tools.
Verify fixes and ensure defects are resolved before production deployment.
Test configurations and customizations within ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog).
Validate business rules, client scripts, UI policies, workflows, and integrations .
Ensure system configurations meet functional requirements and governance standards.
Support testing for ServiceNow upgrades and patch releases.
Develop or maintain automated test scripts where applicable (e.g., ServiceNow ATF, Selenium, or other testing tools).
Maintain test data and testing environments.
Monitor test results and provide reports on quality metrics.
Work with developers, business analysts, and product owners to clarify requirements and acceptance criteria.
Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
Support end users during User Acceptance Testing (UAT) .
Maintain QA documentation including test cases, test results, and defect reports.
Provide regular status updates on testing progress and quality risks.
Assist in developing QA standards and best practices for the ServiceNow platform.
Communicate effectively with a wide variety of technical and non-technical audiences.

Requirements

Bachelor’s degree in Information Systems, or similar
5+ years of Quality Assurance or software testing experience.
3+ years of experience working with the ServiceNow platform and ServiceNow Automated Test Framework (ATF).
2+ years of good knowledge of ServiceNow modules such as ITSM, HRSD, ITOM, or CSM.
3+ years of experience with test automation tools (such as Selenium, TestNG, etc.).
3+ years of experience working with tools like JIRA
Understanding of API and integration testing.
Familiarity with Agile or Scrum development methodologies.
Strong analytical, troubleshooting, and documentation skills.

Benefits

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

test planstest casestest scriptsfunctional testingregression testingintegration testinguser acceptance testingautomated test scriptsAPI testingdefect tracking

Soft Skills

analytical skillstroubleshooting skillsdocumentation skillscommunication skills

Certifications

Bachelor’s degree in Information Systems