Provide Level 1 Maximo support services
Respond to User Requests including handling calls, emails, chats, Teams messages, or tickets
Log incidents and service requests accurately
Perform Troubleshooting and Resolutions of common issues
Guide users through step-by-step solutions
Create and update logs, FAQs, and knowledge repositories
Identify when to escalate issues to Tier 2 or Tier 3 support
Monitor key metrics like First Contact Resolution and customer satisfaction
Maintain professionalism and empathy as the face of Maximo MRO at Bombardier

Requirements

2+ years of experience providing Maximo Level 1 support services
Experience in Facilities Management
Experience with Maximo integrations to/from external systems, i.e. SAP and Peoplesoft
Experience with custom implementations to the Maximo COTS model
Certified Maximo 7 or MAS practitioners
Familiarity with adjusting automation scripts in Python or JavaScript

Benefits

Reasonable Accommodations available, including for disabled veterans and individuals with disabilities
Equal opportunity employer
Workplace that allows everyone to thrive

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Maximo supporttroubleshootingincident loggingservice request managementautomation scriptsPythonJavaScriptMaximo integrationscustom implementationsFacilities Management

Soft Skills

professionalismempathycommunicationproblem-solvingcustomer satisfaction

Certifications

Certified Maximo 7Certified MAS practitioner