Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs
Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices
Develop and maintain complex scripts, business rules, and UI policies
Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition
Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields
Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes
Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference
Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience
Support end-user training to ensure a smooth adoption of the implemented solution
Support change management efforts by assisting senior developers, architects, and users during the transition period
Troubleshoot and resolve technical issues related to ServiceNow implementations
Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements
Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform

Requirements

US Citizenship is required (required by the federal government for this position)
Must be able to obtain a DHS Public Trust clearance
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)
3+ years of software development experience
1 + years of experience implementing ServiceNow solutions
1+ years of experience with CSM or ITSM
1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations
1+ years of experience scripting beyond basic ServiceNow scripts
1+ years of experience in Agile Scrum
Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – Software Asset Management, Certified Implementation Specialist – Project Portfolio Management
Experience in App Engine Service Portal customization
Hands-on experience (> 480 hours each) in configuring or building 3 or more ServiceNow applications
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration and business rule development
Experience in customizing UI and creating complex workflows
An understanding of integration techniques with external systems
Hands-on experience in troubleshooting and resolving technical issues
An active DHS or DoW clearance

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptGlideScriptscriptingworkflow configurationbusiness rule developmentdata migrationUI customizationAgile ScrumApp Engine Service Portal

Soft Skills

collaborationtroubleshootingdocumentationend-user trainingchange management

Certifications

ServiceNow Certified Application DeveloperServiceNow Certified System AdministratorCertified Implementation Specialist – Human ResourcesCertified Implementation Specialist – Customer Service ManagementCertified Implementation Specialist – DiscoveryCertified Implementation Specialist – Software Asset ManagementCertified Implementation Specialist – Project Portfolio Management