Manage day-to-day operations of the ServiceNow platform, including user administration, roles, and permissions.
Monitor system performance and ensure high availability.
Configure ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
Develop and maintain workflows, business rules, UI policies, and scripts.
Plan for and apply patches, upgrades, and ensure compatibility with integrations.
Provide technical support for ServiceNow-related issues.
Ensure adherence to security policies and compliance standards.
Manage data integrity and audit logs.

Requirements

2+ years of experience implementing ServiceNow solutions (equivalency: hands-on experience configuring or building 10 or more ServiceNow applications)
ServiceNow Certified System Administrator certification
US Citizenship is required (required by the federal government for this position).
Must be able to obtain Public Trust clearance.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Benefits

Health insurance
401(k) matching
Professional development opportunities
Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowuser administrationrolespermissionssystem performance monitoringworkflow developmentbusiness rulesUI policiesscriptsdata integrity management

Certifications

ServiceNow Certified System Administrator