iCert Global

Associate Functional Consultant, Professional Services

iCert Global

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $55,000 - $70,000 per year

About the role

  • Develop deep expertise in the Icertis product, including system configuration, troubleshooting, and solution design.
  • Support the development of automation capabilities to accelerate and optimize system configuration activities.
  • Own configuration and deployment tasks for assigned projects, ensuring high‑quality, defect‑free deliverables.
  • Build strong skills in data mapping, data transformation, report creation, and report modification.
  • Bring fresh perspectives to help streamline and optimize Professional Services processes, methodologies, tools, and templates.
  • Identify operational inefficiencies and propose actionable, scalable solutions to improve productivity.
  • Independently manage internal initiatives, delivering expected outcomes within defined timelines.
  • Collaborate closely with Professional Services team members to conceptualize and design best‑in‑class solutions.
  • Actively participate in requirements gathering and functional design sessions; work cross‑functionally with Engineering, Quality Assurance, and Support throughout the implementation lifecycle.

Requirements

  • 0–1 year of professional experience (internships or project experience accepted).
  • Strong analytical skills with the ability to identify trends, interpret data, and translate insights into actionable recommendations.
  • Creative problem-solving mindset with the ability to generate innovative, practical solutions to technical and operational challenges.
  • Excellent written and verbal communication skills, including the ability to collaborate effectively with clients and internal teams.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
  • MBA or relevant postgraduate coursework is a plus but not required.
Benefits
  • Robust medical, dental, vision, and mental health benefits.
  • Employee Assistance Program (EAP).
  • Equity (RSUs) and shared ownership in the company.
  • Generous 401(k) match.
  • Flexible work environment.
  • Paid maternity and paternity leave.
  • Generous holiday and PTO program.
  • CaaS (Coaching as a Service).
  • Annual personal development allowance.
  • 7 Days for Humanity – seven paid volunteer days annually.
  • Global and regional DEIB steering committees and employee resource groups (ERGs).
  • Global DEIB training programs and guest speakers throughout the year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system configurationtroubleshootingsolution designautomation capabilitiesdata mappingdata transformationreport creationreport modificationrequirements gatheringfunctional design
Soft Skills
analytical skillscreative problem-solvingwritten communicationverbal communicationcollaborationidentifying trendsinterpreting datatranslating insightsmanaging initiativesstreamlining processes
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in EngineeringBachelor’s degree in BusinessMBA