Manager, Customer Success Management
iCert Global
full-time
Posted on:
Location Type: Hybrid
Location: Pune • India
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About the role
- Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions.
- Proactively identify customer needs, offering suitable solutions and enhancing their experience.
- Work closely with the product team to provide customer feedback, improving support processes.
- Monitor customer health and success, implementing proactive renewal strategies.
- Coordinate with the sales team for seamless customer account management.
- Analyze customer data to develop strategies, focusing on customer retention and growth.
Requirements
- 8+ years of experience in customer success or account management, preferably in SaaS.
- Demonstrated ability to manage and motivate a customer success team.
- Strong communication skills, with the aptitude to build solid client relationships.
- Analytical mindset to interpret customer data and trends for strategy formation.
- Experience in customer support and a passion for customer satisfaction.
- Understanding of customer needs and the ability to match them with suitable solutions.
Benefits
- Equal Employment Opportunity.
- Special assistance provided for applicants if required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer engagementrelationship buildingcustomer success managementteam managementcommunication skillsanalytical mindsetcustomer supportcustomer satisfactionproblem-solvingstrategic thinking