ICBD Holdings

Director of Performance Improvement

ICBD Holdings

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Support the VP in conducting operational audits of underperforming centers to identify gaps in performance, staffing, and service delivery.
  • Execute improvement plans developed in partnership with the VP, following up regularly with center leaders to ensure changes are embedded.
  • Assist in standardizing workflows and procedures across assigned centers to improve consistency, efficiency, and quality of care.
  • Collect and analyze center-level performance data to track progress on KPIs and escalate concerns proactively.
  • Coordinate with cross-functional teams to ensure readiness for new center openings, including staffing, training, licensing, and compliance.
  • Serve as the on-site support during the opening phase to establish foundational processes aligned with organizational standards.
  • Support in transitioning of new leaders when appropriate.
  • Report progress and operational needs to the VP to ensure timely issue resolution and support.
  • Help assess staffing models and provide real-time recommendations on resource needs.
  • Support onboarding and training of new staff during turnarounds or center launches.
  • Promote adherence to the company’s 10 Non-Negotiables and overall culture of accountability.
  • Conduct routine audits for quality assurance and regulatory compliance.
  • Support implementation of corrective action plans when issues are identified.
  • Help prepare centers for licensing renewals, payer audits, and internal reviews.

Requirements

  • Bachelor's degree in Healthcare Administration, Business, Psychology, or a related field preferred.
  • 2–3 years of healthcare or behavioral health operational experience, preferably in a multi-site setting
  • Exposure to ABA therapy, autism services, or a related field is a strong plus
  • Experience with center launches, turnarounds, or project-based operations work
  • Strong organizational and follow-through skills
  • Effective communicator across all levels of leadership
  • Capable of traveling up to 75% of the time
Benefits
  • - 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
  • - Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • - Medical, dental, vision, long-term disability, and life insurance.
  • - Generous 401(k) with up to 6% employer match.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational auditsperformance data analysisKPI trackingworkflow standardizationstaffing models assessmentcorrective action plansquality assuranceregulatory compliancecenter launchesproject-based operations
Soft skills
organizational skillseffective communicationfollow-throughleadership supportcross-functional collaborationproblem-solvingadaptabilitytraining and onboardingresource managementaccountability
Certifications
Bachelor's degree in Healthcare AdministrationBachelor's degree in BusinessBachelor's degree in Psychology