iCareManager

Director of System Implementations

iCareManager

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Manage, coach, and grow a team of Implementation Specialists focused on delivering exceptional client onboarding experiences
  • Build a culture of accountability, empathy, and continuous improvement
  • Oversee all active implementations, ensuring projects are delivered on time, on scope, and to quality standards
  • Use tools like Asana and Jira to manage workloads, surface risks early, and keep stakeholders aligned
  • Serve as the escalation point for complex technical and organizational challenges
  • Build strong relationships with new clients from day one, setting clear expectations and maintaining trust throughout the process
  • Identify gaps and inefficiencies in the implementation process and lead initiatives to close them

Requirements

  • 4+ years in a healthcare or human services technology environment, with direct involvement in software implementations or system deployments
  • 4+ years leading teams, with demonstrated ability to develop talent and manage performance in a remote setting
  • Hands-on experience with EHR, care management, or human services platforms strongly preferred
  • Familiarity with IDD, ALF, or behavioral health provider workflows — and awareness of Medicaid billing requirements, state-level billing variations, and EVV compliance across multiple states — is a significant plus
Benefits
  • Medical insurance
  • 401(k) Retirement Plan
  • Paid Vacation and PTO
  • Performance-Based Bonus Opportunities
  • Opportunities for Professional Development and Career Growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationssystem deploymentsEHRcare managementhuman services platformsMedicaid billingEVV compliance
Soft Skills
coachingteam managementaccountabilityempathycontinuous improvementrelationship buildingexpectation settingtrust maintenance