iCareManager

Director

• Manage, coach, and grow a team of Implementation Specialists focused on delivering exceptional client onboarding experiences
• Build a culture of accountability, empathy, and continuous improvement
• Oversee all active implementations, ensuring projects are delivered on time, on scope, and to quality standards
• Use tools like Asana and Jira to manage workloads, surface risks early, and keep stakeholders aligned
• Serve as the escalation point for complex technical and organizational challenges
• Build strong relationships with new clients from day one, setting clear expectations and maintaining trust throughout the process
• Identify gaps and inefficiencies in the implementation process and lead initiatives to close them

Director of System Implementations