Ibility LLC

Consultant

• Assess OCM and operational readiness
• Support and facilitate virtual and face-to-face meetings with government clients and provide co-ordination/collaboration from various business units
• Attend and participate in meetings with many different client stakeholder groups
• Help identify and formulate organizational target state requirements from written materials and verbal interactions with stakeholders
• Identify and document organizational design challenges, obstacles, and decisions, and provide rationale and recommendations to help address resistance to change
• Develop and execute communication plans
• Help develop approaches for developing a permanent organizational resiliency and change capacity within differing organizational units and approaches for transitioning key change management responsibilities and activities to them
• Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change
• Define activities to support change and transition initiatives
• Develop and deploy user adoption/training programs around our technology solution
• Work directly with the client and end user to affect change
• Test and review deliverables to ensure quality and compliance
• Be the teammate everyone wants on their team and take ownership in making our company the best place to work

Junior Organizational Change Management Consultant

Operations

• Support cross-functional teams responsible for efficient automated workflow processing
• Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
• Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
• Communicate workflow status changes and operational updates to external stakeholders
• Assist in generating, reviewing, analyzing, and creating operational reports and data queries
• Monitor and analyze metrics associated with the performance and success of automated workflows
• Partner with stakeholders to understand business pain points and operational challenges
• Assess enhancement requests and monitor status of existing requests

Junior Organizational Change Management Consultant

Operations Analyst