ibex. Pakistan

Analyst

• Serve as a customer-facing point of contact via email and phone
• Communicate clearly, professionally, and confidently in spoken and written English
• Respond to customer inquiries related to invoice accuracy, Microsoft 365 licensing, and contract alignment
• Audit invoices for accuracy against IT contracts, amendments, and addendums
• Validate pricing, quantities, billing periods, and included services
• Identify discrepancies such as overbilling, underbilling, missing line items, or misaligned contract terms
• Perform data analysis related to IT contracts, recurring services, and Microsoft 365 billing
• Read, interpret, and apply customer IT contracts during invoice and data reviews
• Maintain accurate client, contract, audit, and licensing records in internal systems

Administrative Analyst

DevOps Engineer

• Design, build, and maintain CI/CD pipelines for application deployment
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools
• Manage and optimize cloud environments (AWS, Azure, or GCP)
• Monitor system performance, availability, and security
• Troubleshoot infrastructure and deployment issues
• Implement best practices for reliability, scalability, and security
• Collaborate with development teams to improve release processes
• Maintain documentation for systems and processes
• Support production and non-production environments