Administrative Analyst
ibex. Pakistan
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Tech Stack
About the role
- Serve as a customer-facing point of contact via email and phone
- Communicate clearly, professionally, and confidently in spoken and written English
- Respond to customer inquiries related to invoice accuracy, Microsoft 365 licensing, and contract alignment
- Audit invoices for accuracy against IT contracts, amendments, and addendums
- Validate pricing, quantities, billing periods, and included services
- Identify discrepancies such as overbilling, underbilling, missing line items, or misaligned contract terms
- Perform data analysis related to IT contracts, recurring services, and Microsoft 365 billing
- Read, interpret, and apply customer IT contracts during invoice and data reviews
- Maintain accurate client, contract, audit, and licensing records in internal systems
Requirements
- Strong English proficiency (spoken and written)
- Comfortable communicating with customers via phone and email
- Ability to clearly explain data findings, discrepancies, and audit results
- Strong analytical and critical-thinking skills
- Experience working with contract, billing, or licensing data
- High attention to detail and accuracy
- Strong Excel or spreadsheet skills (pivot tables, formulas, data comparisons preferred)
- Experience in administrative analysis, billing audit, finance, or data analyst roles preferred
- Familiarity with Microsoft 365 licensing models strongly preferred
- Experience with CRM, PSA, ERP, or billing platforms is a plus
- Proficiency in Microsoft Office or Google Workspace
Benefits
- Competitive, based on experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisinvoice auditingcontract analysisbilling accuracyExcelpivot tablesformulasdata comparisonsMicrosoft 365 licensingadministrative analysis
Soft Skills
communicationanalytical skillscritical-thinkingattention to detailcustomer serviceprofessionalismconfidenceclarityproblem-solvinginterpersonal skills