Program Manager – Process Improvement
Iberdrola
full-time
Posted on:
Location Type: Office
Location: Binghamton • New York • United States
Visit company websiteExplore more
Salary
💰 $106,000 - $132,500 per year
About the role
- Responsible for analyzing, redesigning, and optimizing business processes to enhance efficiency, safety, and quality across operations.
- Focuses on driving continuous improvement initiatives, standardizing workflows, and embedding a culture of operational excellence.
- Evaluates current workflows, identifies inefficiencies, and proposes redesigns to improve productivity, cost, safety, and quality.
- Develops and implements standardized procedures across operations, ensuring compliance with industry regulations and safety standards.
- Leads Lean Six Sigma projects, defines KPIs, and establishes governance models for ongoing process improvement.
- Drives cultural change, manages stakeholder engagement, and delivers training programs to ensure adoption of new processes.
- Identifies opportunities for automation and digitalization, executes POCs/MVPs, and validates solutions before scaling.
- Conducts risk assessments and ensures all processes meet regulatory and safety requirements.
- Implements quality assurance systems and monitors ROI for process improvement initiatives.
Requirements
- Bachelor’s degree in industrial, Systems, or Electrical Engineering, Operations Management, or a related technical field, or an associate degree with 8 years of relevant experience required.
- A minimum of 2 year of program/project/process management experience.
- Proficiency in Microsoft Office tools (Word, Excel, Power Point).
- General knowledge and experience of Product Management/Process & Systems.
- Relevant Experience 3+ years leading process improvement, operational excellence, or digital transformation initiatives in energy, utilities, or industrial sectors.
- Proven expertise in workflow analysis and redesign using Lean, Six Sigma, or DMAIC methodologies.
- Experience conducting user experience (interviews, usability testing, journey mapping) to ensure process changes improve user experience.
- Ability to identify and prioritize opportunities for efficiency, automation, and UX enhancement aligned with business objectives.
- Strong capability in executing POCs/MVPs and validating new process designs before large-scale rollout.
- Demonstrated ability to collaborate with cross-functional teams (Operations, Product, IT, UX, and Field teams) to implement sustainable process changes.
- Familiarity with process mapping tools, KPI definition, and continuous improvement governance models.
- Solid understanding of energy operations (generation, distribution, maintenance) and enterprise systems (e.g., SAP, GIS).
- Excellent problem-solving, analytical, and communication skills, with a strong focus on user-centered design.
- Familiarity with Agile methodologies (e.g., Scrum, SAFe) to support iterative process improvement, cross-functional collaboration, and adaptive planning.
Benefits
- 401(k) matching
- Paid time off
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Lean Six SigmaDMAICworkflow analysisprocess redesignKPI definitionquality assuranceautomationdigital transformationuser experienceprocess mapping
Soft Skills
problem-solvinganalyticalcommunicationcollaborationstakeholder engagementtraining deliverycultural change managementprioritizationadaptabilityuser-centered design