iA Financial Group (Industrial Alliance)

Director, Administrative Support, Transactions

iA Financial Group (Industrial Alliance)

full-time

Posted on:

Location Type: Hybrid

Location: Québec • Canada

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Job Level

Lead

About the role

  • Lead, engage, and develop a management team responsible for the administration of individual insurance contracts nationwide
  • Oversee day-to-day operations while ensuring compliance with service, quality, and productivity standards
  • Develop, implement, and enforce policies, procedures, and service standards aligned with business strategy
  • Ensure that existing processes deliver a high-quality experience for agencies, advisors, and clients
  • Plan, organize, and manage departmental activities to achieve operational and strategic objectives
  • Define, monitor, and analyze performance indicators to assess operational effectiveness
  • Support competency development and employee engagement with a sustainability mindset
  • Operate in a transforming work environment and contribute to operational reflections and adjustments
  • Communicate proactively with divisional leaders and corporate services
  • Support and advise managers and teams in resolving complex situations

Requirements

  • Bachelor’s degree in business administration, actuarial science, or a related discipline
  • Ten (10) years of relevant experience, including a minimum of three (3) years in a management role
  • Experience managing high-volume transactional operations (an asset)
  • Knowledge of individual insurance products (an asset)
  • Strong proficiency with Windows-based office tools
  • Fluent in French for daily communication and presentations with unilingual French-speaking partners
Benefits
  • Flexible group insurance
  • Competitive pension plan
  • Employee share purchase plan
  • Vacation and wellness days
  • Personal development support
  • Telemedicine
  • Employee and family assistance program
  • Ergonomic furniture program
  • Performance bonuses
  • Discounts on iA products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business administrationactuarial sciencemanagementoperational effectivenessperformance indicatorsindividual insurance productshigh-volume transactional operations
Soft Skills
leadershipcommunicationemployee engagementproblem-solvingorganizational skillsstrategic planning