iA Financial Group (Industrial Alliance)

Deputy Director – IT Solutions Delivery, Customer Data, Golden Record

iA Financial Group (Industrial Alliance)

full-time

Posted on:

Location Type: Hybrid

Location: Québec • Canada

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Job Level

Lead

Tech Stack

SDLC

About the role

  • Ensure the delivery of technology services and solutions aligned with the business needs of the Vice-President, Customer Experience.
  • Recruit, onboard, coach and engage employees and contractors under your responsibility.
  • Evaluate employee performance, contribute to setting annual objectives and identify training needs.
  • Operate in a co-management model with the business partner and other Deputy Directors.
  • Plan, organize and lead the activities of delivery teams to meet objectives, deadlines and service levels.
  • Identify optimization opportunities to improve team velocity.
  • Promote service quality and partner satisfaction.
  • Facilitate steering committees, manage issues and present key performance indicators.
  • Participate rigorously in budget management and monitoring.
  • Increase operational efficiency through the deployment of new practices (AI, DevOps, cloud, innovation).
  • Act as a leader in managing critical 24/7 solutions and improving their availability.

Requirements

  • Holds a bachelor’s degree in Computer Science, Business Administration, Technology, or an equivalent relevant qualification.
  • Minimum of 8 years’ experience in solution delivery, combining IT and people management.
  • Proficient in SDLC practices, DevOps, Agile methodologies, MVP, LEAN and ITIL.
  • Demonstrates curiosity and openness toward artificial intelligence, with a willingness to understand its potential and impacts in the context of IT solution delivery.
  • Excellent interpersonal, communication and negotiation skills.
  • Able to simplify complex technical issues and work in co-management with diverse partners.
  • Strong ability to manage multiple priorities and establish action plans.
  • Known for organizational skills, rigor and a commitment to continuous improvement.
  • Competent in financial management for budget monitoring.
Benefits
  • Flexible group insurance
  • Retirement plan
  • Employee share purchase plan
  • Vacation and wellness days
  • Telemedicine
  • Employee assistance program
  • Ergonomic furniture
  • Performance bonuses
  • Discounts on our products
  • An environment where learning and development merge with a collective pursuit of excellence.
  • A healthy, safe, equitable and inclusive workplace.
  • The ability to work in a hybrid mode with flexibility.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SDLCDevOpsAgileMVPLEANITILbudget managementoperational efficiencytechnology servicessolution delivery
Soft Skills
interpersonal skillscommunication skillsnegotiation skillsorganizational skillscuriosityopennessability to manage multiple prioritiesaction planningcontinuous improvementco-management
Certifications
bachelor’s degree in Computer Sciencebachelor’s degree in Business Administrationbachelor’s degree in Technology