i9 Sports

Program Manager

i9 Sports

full-time

Posted on:

Location Type: Hybrid

Location: Loudoun County • District of Columbia • Maryland • United States

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Salary

💰 $45,000 - $50,000 per year

About the role

  • Responsible for the coordination and implementation of activities associated with running youth sports leagues, clinics and camps
  • Staff Development and Recruitment: Cultivation of former staff through strategic engagement and re-hiring of experienced personnel
  • Promotion and growth pathways: Managing staff advancement from one position to another
  • Recruiting and hiring new part-time staff across all field positions
  • Development and implementation of comprehensive training programs for all staff
  • Quality Oversight: Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, and Instructors/Officials
  • Implementation of quality standards through Senior Site Manager assessment programs
  • Weekend quality control monitoring and support
  • Customer Relations: Follow-up with parents, volunteer coaches, and participants from programs
  • NPS (Net Promoter Score) monitoring and improvement initiatives
  • Parent Coach Training & Cultivation: Implement continuous coach resource training and education. Host weekly office hours for parent coach support.
  • Additional duties as organization needs require: PPC phone calls in collaboration with the Admin Assistant
  • Assist in coach recruitment initiatives by conducting phone calls to Volunteers during the initial process and to all members in the final phase of coach recruitment.

Requirements

  • Excellent attention to detail, pattern identification and motivated to create processes that optimize and improve the way things are done
  • Excellent analytical skills
  • Associates or Bachelors Degree in Sport Management or a related field
  • Strong interpersonal skills and ability to communicate with all stakeholders
  • Self-motivated, works efficiently and meets reasonable deadlines
  • Able to multitask, prioritize, and manage time effectively
  • Enjoys a challenging, high energy and dynamic environment
  • Able to make professional decisions in a fast-paced environment and own results
  • Excellent verbal and written communication skills
  • Capable in both a leadership and team-player role to get the job done
  • Has experience playing sports and understands its potential to have a positive impact on the community if implemented correctly
  • Event management experience preferred
  • Proficiency in Microsoft Office, Gmail, Google Drive, etc
Benefits
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • 401k matching up to 4% of annual salary
  • 11 days / 88 hours paid vacation per year
  • 10 paid holidays per year
  • 3 paid sick days per year
  • Flex time during weekdays if working on weekends during season.
  • 2 weeks paid paternity/maternity leave
  • Flexible work from home options available.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event managementstaff developmenttraining program implementationquality oversightNPS monitoringpattern identificationanalytical skillsmultitaskingtime management
Soft Skills
attention to detailinterpersonal skillscommunication skillsself-motivatedability to prioritizedecision makingteam playerleadershipadaptabilitycustomer relations
Certifications
Associates Degree in Sport ManagementBachelors Degree in Sport Management