i9 Sports

Program Manager

• Coordination and implementation of activities associated with running youth sports leagues, clinics, and camps
• Cultivation of former staff through strategic engagement and re-hiring
• Managing staff advancement and recruitment of new part-time staff
• Development and implementation of comprehensive training programs
• Direct supervision of Senior Site Managers, Site Managers, Coordinators, and Instructors
• Implementation of quality standards
• Follow-up with parents, volunteer coaches, and participants
• Implement continuous coach resource training and education

• Responsible for the coordination and implementation of activities associated with running youth sports leagues, clinics and camps
• Staff Development and Recruitment: Cultivation of former staff through strategic engagement and re-hiring of experienced personnel
• Promotion and growth pathways: Managing staff advancement from one position to another
• Recruiting and hiring new part-time staff across all field positions
• Development and implementation of comprehensive training programs for all staff
• Quality Oversight: Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, and Instructors/Officials
• Implementation of quality standards through Senior Site Manager assessment programs
• Weekend quality control monitoring and support
• Customer Relations: Follow-up with parents, volunteer coaches, and participants from programs
• NPS (Net Promoter Score) monitoring and improvement initiatives
• Parent Coach Training & Cultivation: Implement continuous coach resource training and education. Host weekly office hours for parent coach support.
• Additional duties as organization needs require: PPC phone calls in collaboration with the Admin Assistant
• Assist in coach recruitment initiatives by conducting phone calls to Volunteers during the initial process and to all members in the final phase of coach recruitment.

• Assist in the execution of marketing with periodic road sign drops
• Assist in the support of league operations
• Assist in supervising part-time staff members and volunteer coaches
• Assist with Nike Kids Camp
• Assist in development of rosters, schedules, and programming for various sports
• Assist in overseeing the daily operation of youth sports leagues, camps, and clinics
• Consistently demonstrate a positive attitude and superior customer service skills
• Attend City and County Field Users meetings island wide
• Create and maintain field lining for outdoor programs
• Help manage equipment and inventory, uniforms and program supplies
• Address on-site issues professionally including parent concerns or game day challenges
• Recruit, train and support coaches referees and site staff

Program Manager

Program Manager

Assistant Program Director