i4ce-connect

Support Engineer

• Lead technical integration for new clients, translating their business requirements into platform configurations.
• Diagnose and resolve complex issues related to performance, integrations, and system configurations.
• Act as the 'voice of the customer', identifying recurring bugs and suggesting feature enhancements.
• Provide high-touch support for existing clients, utilising AI-guided tools to accelerate resolutions while maintaining a human, empathetic touch.
• Translate technical concepts into business-friendly language for stakeholders.
• Document and escalate critical bugs to engineering while managing customer expectations throughout the fix lifecycle.

AI Implementation, Support Engineer

Backend Engineer

• Lead and Mentor engineering squad
• Architect and Execute using Python
• Collaborate with stakeholders for product ownership

Engineering Manager, Python

• Lead & Mentor a squad of engineers
• Architect & Execute using Python expertise
• Work closely with stakeholders for product ownership