Hyundai Motor America

Manager, District Parts – Service

Hyundai Motor America

full-time

Posted on:

Location Type: Office

Location: McLean • Virginia • United States

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Salary

💰 $69,300 - $99,000 per year

About the role

  • The District Parts & Service Manager serves as the liaison between Hyundai Motor America and the Hyundai dealerships.
  • Works to improve dealer performance in the areas of vehicle sales, customer retention, and profitability.
  • Communicates, implements, and assists dealers through programs, policies and procedures, which develop and promote well-managed, profitable parts and service departments.
  • Must be able to analyze dealer parts and service operations, identify deficiencies and recommend corrective actions to ensure dealer provides proper Hyundai brand image while improving dealer profitability.
  • Regularly contact dealers to communicate, implement and administer HMA programs, policies and procedures.
  • Monitor and advise dealer and regional management of dealer’s performance/adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
  • Communicate HMA assigned objectives and work with dealers to ensure progress towards attainment of objectives.
  • Provide technical support as required to verify vehicle operating issues; warranty repair procedures and customer concerns.
  • Provide feedback to HMA in written reports.
  • Monitor dealer performance with respect to the HMA dealer agreement.
  • Provide recommendations on operational improvements to Dealer and dealership managers, which maximize customer satisfaction, customer retention, operational effectiveness, market penetration, and dealer parts and service profitability.
  • Ensure consistent training attendance and participation at regional and satellite training classes.
  • Work through dealers to implement processes that improve Customer Satisfaction and manage the resolution of customer complaints within an assigned district.
  • Meet with customers as required to resolve concerns.
  • Maximize Parts & Accessory Sales in assigned district.
  • Administer HMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent.
  • Represent Hyundai Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company’s case and position.
  • Special projects and assignments.
  • Extensive overnight travel required.
  • Quickly identify areas of deficiencies in the Parts and Service departments and make reasonable suggestions for corrective action.
  • Authorize discretionary spending for parts expenses that fall into a goodwill type of situation.
  • Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Hyundai Motor America.

Requirements

  • Must be a high school graduate.
  • Bachelor’s degree preferred.
  • Master’s degree a plus.
  • Five to seven years of experience of which at least three years of directly related wholesale experience in automotive.
  • Retail experience a plus.
  • Industry Knowledge – Automotive Retail.
  • Strong written and oral communication skills, competent PC user, Proficient in the use of Windows based software applications including Microsoft Excel, Word, Power Point.
  • Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions.
  • Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer’s position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved.
  • Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to assess the impact or viability of alternative actions.
  • Organizational/Planning Skills: Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up and follow-through.
  • Negotiation/Problem Resolution Skills: Builds relationships: demonstrates integrity and trustworthiness brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in impromptu situations.
  • Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations.
  • Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles: tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure.
Benefits
  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • 401(k) retirement plan with Employer Match
  • Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Vacation and sick time off
  • Employer-paid basic life and disability coverage, including Paid-Family Leave.
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (support)
  • Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
  • External Training and Development Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automotive experiencewholesale experienceretail experienceanalytical skillscustomer service skillsbusiness literacyfinancial literacynegotiation skillsproblem resolution skillsperformance tracking
Soft Skills
written communicationoral communicationorganizational skillsplanning skillsrelationship buildingintegritytrustworthinesscomposure under pressureresults focusedproblem solving