Hyster-Yale Materials Handling

Support Engineer

• Serve as a technical point of contact for customer‑reported product and service issues
• Manage day‑to‑day issue resolution activities
• Communicate issue status, risks, and resolution plans to internal stakeholders
• Analyze field data, warranty information, and customer feedback
• Provide on‑site support to key customers as needed
• Collaborate with engineering and manufacturing teams
• For Level II, lead high‑priority or escalated customer issues and mentor less‑experienced engineers

Customer Support Engineer, I-II

Software Engineer

• Design and develop mechanical components, assemblies, and systems using CAD tools
• Create design layouts, engineering drawings, and technical documentation for manufacturing
• Order, build, and evaluate prototype parts; document findings and implement improvements
• Support on-site production activities, including pilot builds and first-run manufacturing
• Troubleshoot design or production issues and collaborate with cross-functional teams to resolve them
• Manage project tasks, timelines, and deliverables to ensure accuracy and on-time completion
• Participate in product reviews and provide engineering input that aligns with customer needs and performance requirements

STE Engineering Resource

Sales

• Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications
• Stay current on road-mapped Product Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date
• Work with a core functional team to ideate and develop new eCommerce features and functionality
• Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions
• Design workflows and roles within PIM to digitalize key commercial aftermarket processes
• Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation
• Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience
• Establish and maintain harmonized Product Information Management processes across the global HYMH organization
• Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks
• Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration

Customer Support Engineer, I-II

STE Engineering Resource

Product Information Manager – Aftersales