IT Support
Hyremote
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Assist with IT tasks such as user management, password resets, and printer troubleshooting to support day-to-day client needs.
- Manage incoming helpdesk tickets through voice and chat support, offering first-level troubleshooting and escalating as needed.
- Utilize systems like Active Directory and Office 365 for user access updates, permissions, and account support.
- Work closely with the FAST Team and tech leadership to build skills and gradually transition into more technical responsibilities over time.
Requirements
- Comfortable using systems like Active Directory, Microsoft 365, and learning new tools or some IT experience or relevant certification (such as CompTIA A+ or similar)
- Exceptional organizational skills to manage multiple support requests effectively
- Focus on accuracy and precision, especially in user management and troubleshooting tasks
- Experience with printer troubleshooting is a plus but not required
- Interact clearly and efficiently via phone and chat with internal teams and clients in a positive manner.
- General work experience is required.
Benefits
- 100% work-from-home flexibility
- Preset salary growth
- Weekly salary payments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user managementpassword resetsprinter troubleshootingfirst-level troubleshootingActive DirectoryOffice 365permissions managementaccount support
Soft Skills
organizational skillsaccuracyprecisionclear communicationefficiency
Certifications
CompTIA A+