Hypori

Solutions Engineer

• Support pre- and post-sales engagements as a trusted technical advisor
• Partner with Account Executives to deliver technical product presentations and demos
• Lead discovery sessions to understand customer requirements, architecture, and constraints
• Develop solution designs, security recommendations, and integration plans
• Manage technical evaluations, including Proof of Concept (POC) planning and execution
• Address RFPs, security questionnaires, and technical objections
• Collaborate with Product and Engineering teams to deliver customer feedback
• Provide post-sales support including implementation support of customers
• Serve as the primary technical point of contact post-sale for assigned customers
• Guide customers through full solution utilization post-deployment handover
• Conduct technical QBRs and support the Customer Support team with ongoing engagement
• Track and report on customer adoption, technical issues, and support escalations
• Collaborate with Support, Product, and Engineering to resolve issues and deliver improvements
• Advocate for customer needs internally while ensuring alignment with Hypori’s platform and roadmap

Customer Solutions Architect

Account Executive

• Develop and execute a strategic sales plan focused on the commercial industry
• Identify and pursue new business opportunities within target customers focusing on initial “land” sales with a long-term plan to expand within the account
• Work closely with internal stakeholders to develop tailored solutions that meet the unique requirements of Commercial customers
• Meet with key decision-makers and influencers in the field to understand their needs and challenges, positioning our products as the best solutions
• Develop and maintain strong, long-term relationships with customers, focusing on trust and value-driven partnerships
• Lead presentations, demonstrations, and negotiations to win new business
• Implement a “land and expand” approach, securing initial deals and consistently growing the account by identifying opportunities for upselling and cross-selling
• Understand the procurement process, funding cycles, and acquisition strategies within the commercial industry to effectively position our solutions for growth
• Actively collaborate with customer success and support teams to ensure smooth onboarding and expansion of services within existing accounts
• Manage a sales pipeline with a focus on achieving and exceeding quarterly and annual targets
• Leverage CRM tools (e.g., Salesforce) to track customer interactions, sales progress, and pipeline status
• Provide regular forecasts and insights to the leadership team, identifying risks and opportunities within the territory
• Partner closely with marketing, product, and engineering teams to ensure alignment on go-to-market strategies and customer needs
• Provide customer feedback to the product team to influence future product development and ensure offerings meet the demands of the market

Customer Solutions Architect

Sales Executive