Senior Manager, Clinical Support

Hyperfine

full-time

Posted on: 1/5/2026

Location Type: Remote

✨ AI Apply

About the role

Build and lead the global Clinical Support Team, including Clinical Support Specialists and Clinical Account Managers.
Work with VP Commercial and Marketing leadership to set the overall vision and strategic plan for the Clinical Support organization.
Drive customer outcomes, product adoption, and customer experience.
Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches.
Recruit and develop high-performing team.
Work closely with the sales management to align on strategies and account opportunities.

Typically requires 8–12 years of progressive experience, including a combination of the following:
Associate degree in Radiologic Sciences or Bachelor of Science in Nursing (BSN).
5+ years of hands-on clinical experience in radiology and/or critical care nursing.
3+ years of experience in a customer-facing role supporting, implementing, or enabling adoption of clinical products or services.
3–5+ years of experience leading, developing, and scaling clinical support teams in a people-management capacity.
Authorization to work for ANY employer in the U.S.

Benefits

Ability to travel up to 50%, including occasional weekend travel.
Ability to work effectively from a home-based office.
Ability to travel by air and ground as required, including access to reliable ground transportation.
Residence within a reasonable distance of a major airport to support frequent travel.

Tip: use these terms in your resume and cover letter to boost ATS matches.

clinical experienceradiologycritical care nursingcustomer supportproduct adoptioncustomer experienceteam leadershippeople management

strategic planningcustomer engagementteam developmentcollaborationcommunication

Associate degree in Radiologic SciencesBachelor of Science in Nursing (BSN)